What size should I order?
Please review our Sizing Chart to get a better understanding of our cut and fit. If you are unsure of your size, please contact us and we will would be more than happy to figure out the correct size for you.
What method of shipping do you use?
We ship via United States Postal Service from our facility located in Los Altos, California. We will process your order within 48 hours. Please note that orders placed after 3pm PST on Friday will not ship until the following Monday, also US holidays will delay shipment. Upon shipping you will be provided with a tracking number.
Do you ship internationally?
Yes, we currently ship to the following countries: USA, Japan, South Korea, Hong Kong, France, Spain, Portugal, Switzerland, Austria, Germany, Italy, The Netherlands, Belgium, Luxembourg, Denmark, Sweden, Finland, Norway, UK, Ireland, Iceland, Monaco, Mexico, Canada, Australia, and New Zealand.
How do I check the status of my order?
You can check your order on the Order Status page. You will need the order ID, which is on your receipt and order confirmation email, and the email address you used to check out with.
May I return or exchange underwear?
Unfortunately we do not accept underwear returns or exchanges. Per United States law, underwear cannot be exchanged or returned. If you are unsure of your size, please contact us and we will would be more than happy to figure out the correct size for you.
May I return or exchange items other than underwear?
Yes, you may return or exchange items other than underwear under certain conditions. Please read our Shipping and Returns Policy for details.
How do I become a model for JockUp?
JockUp is always looking for attractive men to appear in our campaigns. If you feel your look corresponds to our image, send some pictures of yourself to email@example.com or through social media and we will check them out. Be sure to include your contact information and let us know if you have done any modeling before. You don’t need experience, but you should be photogenic and fit.
What if I just want to show off my JockUp gear?
We like your style! Send us your best shots on Twitter and Instagram to @JockUpGear or our Facebook page at /JockUp.